IT Support Officers provide support, education and guidance in the deployment and maintenance of computer infrastructure and the diagnosis and resolution of technical problems and issues. IT support
officers may also be known as IT operations support analysts, IT support technicians or help desk officers.
To become an IT support officer you usually have to complete a VET (Vocational Education and Training) qualification in information technology or information technology support. Many employers now prefer a bachelor’s degree because of the increasingly complexity and wide ranging use of IT systems. More technical positions are likely to require a degree in a field such as computer science, engineering, or information science. To keep up with changes in technology, many IT support officers continue their education throughout their careers.